Warranty Policy
Welcome to our products! We are committed to providing you with high-quality products and offering warranty services for them. Please read the following warranty policy carefully before making a purchase to ensure your rights are protected.
1. Warranty Coverage:
- This warranty policy applies only to products purchased from our official authorized sales channels. The warranty covers manufacturing defects, material issues, and failures under normal use. Damages due to misuse and normal wear and tear are not covered under warranty.
2. Warranty Period:
- Our product warranty period is one year from the date of purchase. Certain products may have an extended warranty period, please refer to the product packaging or user manual for specific details.
3. Warranty Process:
- If you discover any quality issues with the product, please contact our customer service team (service@ryamen.com) immediately and provide valid proof of purchase and attach a video of the damaged part for us to verify the warranty eligibility.
- During the warranty period, we will provide free repair or replacement services to fix or replace the affected product.
4. Warranty Exclusions:
- The warranty does not cover the following circumstances:
- Damages caused by human factors or misuse;
- Unauthorized repairs or modifications to the product;
- Damages caused by force majeure events such as natural disasters, fires, or floods;
- Problems resulting from failure to follow the product's instructions and user guidelines.
1. Warranty Coverage:
- This warranty policy applies only to products purchased from our official authorized sales channels. The warranty covers manufacturing defects, material issues, and failures under normal use. Damages due to misuse and normal wear and tear are not covered under warranty.
2. Warranty Period:
- Our product warranty period is one year from the date of purchase. Certain products may have an extended warranty period, please refer to the product packaging or user manual for specific details.
3. Warranty Process:
- If you discover any quality issues with the product, please contact our customer service team (service@ryamen.com) immediately and provide valid proof of purchase and attach a video of the damaged part for us to verify the warranty eligibility.
- During the warranty period, we will provide free repair or replacement services to fix or replace the affected product.
4. Warranty Exclusions:
- The warranty does not cover the following circumstances:
- Damages caused by human factors or misuse;
- Unauthorized repairs or modifications to the product;
- Damages caused by force majeure events such as natural disasters, fires, or floods;
- Problems resulting from failure to follow the product's instructions and user guidelines.